Southwest, as all airlines, is also obligated to provide a cash refund for passengers whose flights were canceled and decided not to travel. (Tuesday) afternoon, Secretary Buttigieg spoke with the CEO of Southwest Airlines and conveyed that he expects the airline to live up to the commitments it has made to passengers, including providing meal vouchers, refunds, and hotel accommodations for those experiencing significant delays or cancelations that came about as a result of Southwest's decisions and actions. "The rate of cancellations and delays on Southwest Airlines is unacceptable and dramatically higher than other U.S. "The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan."Ī spokesperson sent ABC affiliate KTRK the following statement: "USDOT is concerned by Southwest's unacceptable rate of cancellations and delays & reports of lack of prompt customer service," the agency tweeted. The US Department of Transportation said it is investigating. He said the airline is "committed to and invested in" improving its systems, but "we need to be able to produce solutions faster." "We've talked an awful lot about modernizing the operation, and the need to do that." "Part of what we're suffering is a lack of tools," Jordan told employees. 'It's been catastrophic': Southwest Airlines cancels thousands of flights across the country Travelers can click here for more information. The airline told ABC News it is prepared to start paying out-of-pocket fees for hotels, meals and flights on other airlines. The Biden administration is investigating. The company's CEO said this has been the biggest disruption he's seen in his career. Southwest warned that it would continue canceling flights until it could get its operations back on track. The next highest: Spirit Airlines with 75. More than 90% of Tuesday's US flight cancellations are Southwest, according to flight tracking website FlightAware. By Monday, air travel was more or less back to normal - unless you booked your holiday travel with Southwest Airlines. Experts say several factors contributed to the ongoing Southwest cancelations - some unavoidable but not all.Ī punishing winter storm that dumped multiple feet of snow across much of America led to widespread flight cancellations over the Christmas holiday.
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